Everybody plans to have the best time of his or her lives on vacation. This is a great opportunity to get away from their busy daily lives to have fun and relax with either friends or family. The industry is flooded with competing businesses that offer the same products, these include family ranches, camping, hotels and resorts, or going to the beach. Because of this, it is important to offer the best customer experiences to increase demand and bookings at such establishments like the Fleur De Lis Hotel. This will increase business.
The hotel should invest time and resources in conducting a market research. Look at all competitors in the market, their products, services, prices and marketing avenues. This will give a good picture of where it stands in the market and what should be improved to attract customers. On top of these, invest in a good communication with potential customers and the market at large.
As a hotel, do not try to offer every service to everyone. It is good to isolate a certain product market and offer the best services to them. For example, you could only offer services to honeymooners and couples without kids. This will increase the number of exclusive products to them. Another great market is family vacations products.
Have some surprise products for the guests. This could be anything from a simple serenade to an all expenses paid package special offered by the hotel. However, the surprise need not be expensive or even big. Simplicity can be pleasant too. Just do something different and pleasant. This will be highly appreciated by your customers.
Be keen to solve some problems of the guests before they realize they have such needs. Know the area that you are operating in to help guest fit in and get service. Offer free internet service or laundry machines. Another idea is to offer free rides to the nearest town or market center for supplies.
Accept most payment methods offered by customers to reduce roadblocks and bottlenecks for them. This tends to make payment easy. Start a payment plan with most major credit card facilities with a large number of clients like Visa and MasterCard. Also, accept PayPal as well as personal checks. Be careful to note popular payment options used by many people.
Brand personality is a great way to increase the experience of clients. Have an excellent person with exceptional personality traits to interact with guests during their stay. The person can listen to comments, complaints, stories and experiences. They can also take photos with guests. It is also good to put up a bulletin board.
Have good online and social media presence to help you interact with current and potential clients. This helps both market products and respond to complaints, questions and suggestions. Ensure that the hotel receives and maintains excellent ratings on relevant sites like TripAdvisor.
The hotel should invest time and resources in conducting a market research. Look at all competitors in the market, their products, services, prices and marketing avenues. This will give a good picture of where it stands in the market and what should be improved to attract customers. On top of these, invest in a good communication with potential customers and the market at large.
As a hotel, do not try to offer every service to everyone. It is good to isolate a certain product market and offer the best services to them. For example, you could only offer services to honeymooners and couples without kids. This will increase the number of exclusive products to them. Another great market is family vacations products.
Have some surprise products for the guests. This could be anything from a simple serenade to an all expenses paid package special offered by the hotel. However, the surprise need not be expensive or even big. Simplicity can be pleasant too. Just do something different and pleasant. This will be highly appreciated by your customers.
Be keen to solve some problems of the guests before they realize they have such needs. Know the area that you are operating in to help guest fit in and get service. Offer free internet service or laundry machines. Another idea is to offer free rides to the nearest town or market center for supplies.
Accept most payment methods offered by customers to reduce roadblocks and bottlenecks for them. This tends to make payment easy. Start a payment plan with most major credit card facilities with a large number of clients like Visa and MasterCard. Also, accept PayPal as well as personal checks. Be careful to note popular payment options used by many people.
Brand personality is a great way to increase the experience of clients. Have an excellent person with exceptional personality traits to interact with guests during their stay. The person can listen to comments, complaints, stories and experiences. They can also take photos with guests. It is also good to put up a bulletin board.
Have good online and social media presence to help you interact with current and potential clients. This helps both market products and respond to complaints, questions and suggestions. Ensure that the hotel receives and maintains excellent ratings on relevant sites like TripAdvisor.
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